Q-WIN™
Mail
Q-WIN™ Mail makes it possible for you to receive instant notification of events such as waiting time warnings and arrivals through your email - regardless of your location.
With Q-WIN™ Mail managers can set thresholds based on transaction time, waiting time, number of customers waiting, or any other category tracked by
Q-WIN™.
When time is exceeding the pre-set limits, managers will receive an automatic e-mail notification. This service is also available through our pager application, which uses a pager device to achieve the same functionality.
Q-WIN™
Voice
Q-WIN™ Voice works with
Q-WIN™ and by using the computer sound card, it allows for pre-recorded messages to call customers to the correct workstation. It can be used to relay a pre-recorded message such as the name of the staff member who will help them or the documents they should have ready.
It can be played back in any spoken language to different groups of people in bilingual areas. The message can be changed or edited whenever necessary and can be played wherever it is needed; at a kiosk or over a PA system.
Q-WIN™
Pager
Q-WIN™ Pager provides connectivity to real-time wireless messaging tools helping to solve even the toughest on-site communications problems. It is the ideal choice for people who need a cost-effective, flexible and complete communications solution. Q-WIN™ Pager can send numeric or alphanumeric system information to almost any type of pager.
With Q-WIN™ Pager you can:
• Alert appropriate staff when certain levels are reached
• Put your own text in messages, personalising the system
• Alert staff when a customer has arrived for an appointment
• Keep your entire staff connected to your
Q-WIN™ system
• Improve customer service and staff response times
