Q-MATIC Suite™ is the core software in Q-Matic's latest range of products. Q-MATIC Suite™ is a web-based software solution designed to provide accessible customer tracking and customised queuing solutions.
Users can control the customer flow at numerous strategic points in a face to face service environment, such as floorwalker, reception, front office counters and back office. Every service point is linked and the system can be tailor-made to suit each individual user.
Q-MATIC Suite™ has several modules including appointment booking for large numbers of users, advanced case handling and workflow functions. As all modules in Q-MATIC Suite™ can be connected, the user can have a wealth of information at their fingertips such as live management information and critical statistical reports relating to customer volumes and operational efficiency.
Some immediate benefits:
• Customers never have to repeat themselves when they see different advisors as the customer history can be called up at any service point.
• Based on the information, managers can make informed decisions on staffing and planning.
• The system simplifies and helps with the streamlining of customer flow.
• As advisors can call up relevant customer information before calling the customer forward, the transactions can be made much more efficiently.
• The system is highly flexible, enabling the user to select each queue to see relevant waiting times, number of customers waiting for each specific service, calculated waiting times, and transaction times.
8 key functions
The 8 main functions in Q-MATIC Suite™ are listed below. For more information on each function, please click on the link below.
1. Floorwalker
2. Reception
3. Front office
4. Back office
5. Management information
6. Calendar
7. Workflow
8. Call centre
