Q-Matic provides a wide range of modular and integrated software products especially designed to optimize your organization's customer flow and related processes.
Modular and Configurable
Q-Matic provides a wide range of software products from core customer flow software like Q-WIN™ to MI solutions such as Q-MATIC Managment Portal™ as well as media solutions such as Q-MATIC Monitor™.
Our product range is very modular and configurable in design. By combining and configuring different modules and applications we can provide the necessary scalability and flexibility for creating the most optimum Customer Flow solution for every situation, from small single sites to large internet-based enterprise solutions.
Management information
Using our customer flow solutions you can record essential milestone data along every step of your customer flow processes. Using this valuable information you can empower and inform decision makers providing them with live situation overviews, automatic alert functions on e.g. KPI’s and SLA’s values, statistical reporting and analyzing functionality for reducing waiting times and optimizing staff efficiency.
Media solution
Our Q-MATIC Monitor™ media solution provides the opportunity to inform and entertain customers at every step of the customer flow process resulting in improved efficiency and customer experience, e.g. customers waiting conditions.
