Q-MATIC Direct™ is a cost-effective wireless directional call forward system.
It adapts easily to existing barrier systems as well as pre-printed ticket systems. The system makes it easier for customers to find their way to the counter, and staff do not have to vocally direct customers to the appropriate counter, thereby reducing both transaction and waiting time.
The wireless terminals included in the Q-MATIC Direct™ kit are ergonomically designed to fit into the palm of your hand. As they are not attached to the wall or desk, your staff can move around freely.
With Q-MATIC Direct™, you can decrease both your wait and transaction times while also improving the overall standard of customer service.
Q-MATIC Direc™t is easy to install, simple to configure and is the perfect out-of-the-box solution for your customer service needs. Q-MATIC Direct™ fits into any environment and can be easily moved anywhere it is needed to accommodate your changing customer flow.
How a Q-MATIC Direct™
system works
The system works in two modes - Direct Mode and Ticket Mode. The Direct Mode™ shows a counter number and guides the customer directly to that counter and can easily be used in combination with an existing rope system. Q-MATIC Direct™'s LED display uses an arrow and number to guide the first customer in line.
The Ticket Mode is for businesses that use pre-printed tickets to direct their customer traffic. The Q-MATIC Direct™ system shows the latest ticket number called. More displays can be added to the system as workstation displays or main displays.
