While products and services have advanced considerably, the quality of customer service has stayed relatively poor. Frustrated staff and long queues, all continue to affect the customer's perception of the shop or store.
Customers often spend more time queuing than browsing, causing a fall in revenue and customer satisfaction.
Our experience with installations has shown that whether you need a simple system or the ability to monitor productivity in your entire branch network, Q-Matic has the right solution for you.
Take-a-ticket system
Numbers provide an organised means of serving customers in the simplest possible way. Customers come in, take a ticket and wait for their numbers to be called without having to stand in line to be served and can instead browse at their leisure, generating additional sales potential.
Q-MATIC Nova™ is a wireless take-a-ticket system that allows you to print your own advertisements on the tickets, making
Q-MATIC Nova™ the ideal way to influence customer buying decisions.
In-store advertising
Up to 75% of buying decisions are made in-store, a fact revealed by the European Consumer Buying Habit Study conducted by POPAI, Point of Purchase Advertising International. This is why in-store advertising has become such an important part of retail sales promotion.
Consumers nowadays have less time to plan their purchases and are more open to in-store advertising. Point-of-purchase marketing is therefore extremely cost-effective and a simple way to reach the right customer at the right time.
Q-MATIC Nova™ is a highly cost-effective tool that can quickly improve your company’s in-store marketing activities.
Integrated queuing systems
Q-Matic’s more advanced solutions, the integrated queuing systems, can assist managers in improving productivity throughout the entire branch network.
These Q-Matic systems can for instance generate statistics to reflect wait and transaction time data. Managers can then use this data to make informed decisions concerning staff or branch performance, or simply critique the customer flow.
