The explosive growth of retail pharmacies over the last few years has created a market of intense competition. As a result, customers have begun to distinguish between the different retail chains based on each stores' commitment to customer service.
As you know, allowing your customers to walk around the store while they wait for their prescriptions will generate additional sales potential. A Q-Matic system allows your customers to walk around the store while they wait without confusion as to when their prescriptions will be ready.
Additionally, TV or plasma monitors located in the waiting area can show advertisements for the store's many products and services for those customers who would like to sit down and wait.
The Q-Matic system can as one possible solution use numbered and bar coded tickets allowing the pharmacist to scan the Q-Matic ticket upon completion of the prescription fill. The customer's ticket number then appears on the on the prescription pick-up board, and on TV or plasma monitors located in the lobby area, if any. The patient then picks up the prescription and completes the transaction.
Statistics based on wait time, service time, and prescription fill time can be generated daily, weekly, or monthly. This information can also be viewed in real-time, allowing the administrator to make instant decisions. In addition, historical information based on employee productivity can be used to effectively manage staff scheduling.
The Q-Matic system can be used as a single-site solution or can be networked for total, nationwide store management.
