All over the world postal services are experiencing changes in their market situation. Cutting costs and developing improved customer services are high on their list of priorities.
Q-Matic solutions have proven to be a valuable tool for post offices to improve their customer service, reduce waiting times and to retrieve statistical data for the management to evaluate transaction times and overall performance.
Q-Matic systems are installed in Post Offices in the Netherlands, Switzerland, Norway, Spain, Poland, Brazil, The Czech Republic and Italy to mention a few.
Additional sales potentialA number of post offices which has installed a Q-Matic system has noticed an increase in sales of products in the post office shop. This is since customers come in, take a ticket and wait for their numbers to be called without having to stand in line to be served and can instead browse at their leisure, generating additional sales potential.
