Public institutions are invariably under pressure to provide the best possible service at the lowest possible cost.
Public Service Management must deal with the difficult tasks of providing quality and efficiency of service, as well as a decent working environment at an acceptable cost level.
An extremely efficient service might eliminate queues, but costs are likely to be very high.
On the other hand, poor service by keeping people waiting in a stressful environment is not compatible with sound customer service and certainly does not provide a positive working condition.
The key is to find the correct balance between the service offered and the cost of providing that service.
With our wide-ranging experience of installations in the public sector, Q-Matic can help to both analyse and optimise customer flows and tailor a solution for each government office's unique requirements.
Local Government offices in Sweden, UK, The Netherlands and in many more countries all over the world use Q-Matic solutions to improve their image as providers of service to the public. Please contact your local
Q-Matic office for more detailed references in your country.
