At the pharmacy a Q-Matic system can help to improve the service level offered to both patients and hospital wards alike. Providing transparent information not only increases service dramatically but also allows the pharmacy staff and the ward staff to focus on the job at hand. The result is increased efficiency and better motivation for all concerned.
A Q-Matic system keeps both patients and staff fully informed about waiting times, the flow of patients and the processing of prescriptions. Patients can see the progress made in filling their prescriptions on a TV monitor while they sit in a comfortable waiting area. Staff can see waiting times on a TV screen behind the counter and can also keep track of the types of prescriptions that are being processed.
The Q-Matic system can as one possible solution use numbered and bar coded tickets allowing the pharmacist to scan the Q-Matic ticket upon completion of the prescription fill. The customer's ticket number then appears on the prescription pick-up board, and on TV or plasma monitors located in the lobby area, if any. The patient then picks up the prescription and completes the transaction.
Statistics based on wait time, service time, and prescription fill time can be generated daily, weekly, or monthly. This information can also be viewed in real-time, allowing the administrator to make instant decisions. In addition, historical information based on employee productivity can be used to effectively manage staff scheduling.
