Retail Banking

Today banks are focusing on getting customers back into their branches. Although many alternative ways of banking are available, a large percentage of customers still require and seek a more personalised service at their preferred branch.

Existing customers are usually the most profitable business a bank has and to regain lost customers is very expensive. Raising customer retention and cross-selling additional services and products will help to increase earnings.

Reduce waiting times
A Q-Matic solution helps to reduce customer waiting time, allows staff to give better customer service and optimises your premises. We can monitor and improve staff performance and provide staff scheduling systems.

Our staffing model provides leading workforce optimisation solutions to the financial industry, which significantly improve customer service and employee satisfaction while optimising overall staffing costs.

Customer identification
The increased demand on personalised service requires the ability to identify customers’ varying needs. CRM integration allows the banker to view the account history and appropriate up-sell opportunities prior to meeting the customer.

With over 10,000 installations in financial institutions, Q-Matic has the experience and expertise to help you not only manage and maintain your customer base, but to increase revenues from your existing customers through enhanced personal relationships.

Please contact your local Q-Matic office to know more about our retail banking solutions.