Managers often have a vague idea of when their service operation is busy and when it isn’t, but it’s a challenge to see into the future. Lunch times are probably busy and so might be the end of a month. So how can you predict this and then prove to your board when you will need more staff? CFM gives you the helping hand you need. It gives you the tools to be certain and to demonstrate how the changes you implement are helping to improve your organisation.
When a customer is served, the Qmatic system tracks the transaction time and also shows how long they had to wait beforehand. You can run reports on the number of customers visiting each day, waiting times per service and which service has the highest number of visitors. Management information has data going back as long as you want.
With the Dashboard you can see what the service situation is like in your branch and compare it to other branches, live at all times. The Dashboard is available as part of Orchestra and stand-alone Ensemble Virtua.
Qmatic’s enterprise solution Orchestra can be used to manage hundreds of branches simultaneously, to achieve the same results but on a very large scale.
Look to the future. Invest in CFM.