Whatever service you provide, your challenge may be to show that you are working more efficiently. Your targets may be related to getting more customers through your branch or shop and quicker. Leaving them standing around is not the answer. Being able to prove that your transaction times are getting shorter may be a key performance indicator for you. Or, it may be the other way around. Your transaction times may not be relevant but the same member of staff should be able to handle more services during a single transaction. All of this can be measured accurately and reported in a clear way.
It’s as simple as black and white.
Live waiting information and alerts tell you how many customers are currently on the premises, at all times. If customer volumes and waiting times are too high, you can immediately change the staff’s calling options to ensure they call the next customer from the longest virtual queue. This way you can get more people through in a shorter period of time.
Management information provides all the information you need to see when your branch is busy or quiet, what days you need more staff and what times you can afford to reduce staffing levels. Peaks and troughs can be anticipated and you can ensure you have enough staff to serve tall customers quickly and efficiently. This will help avoid bottlenecks.
The analysis tool enables you to cross reference any data from the management information and use it for forecasting and planning.
All of this can be achieved at multiple branches, at the same time, by using our enterprise solution Orchestra.
Meet the challenge. Invest in CFM.