Improving customer service at M&S
3/19/2010
With 16,000 customers visiting the women’s wear department each day, Marks & Spencer in Brent Cross saw the need to manage and improve the customer flow at the tills. A linear queue system from Qmatic has brought order to the sometimes confusing payment area, and customers have no problem finding their way to the next available till. Staff no longer have to shout to call customers forward and as a result the waiting time is reduced, the transactions quicker and the whole operation has improved its efficiency.
To read the full story please click here.