As part of a major renovation project, Liberty Bank in Georgia has recently invested in a CFM system from Qmatic. The flagship branch of Liberty Bank is situated in the capital Tblisi and has 7 cashiers, 13 tellers, 6 retail lending officers, 7 corporate bankers and 4 private bankers are employed at the flagship branch. With the new CFM system the management is hoping to improve the customer service and increase the bank’s efficiency.

When TDC decided to upgrade their queuing system, they were mainly looking to organise their customer flow. The fact that the management could get a live overview of the waiting situation in 39 shops simultaneously was a welcome bonus. TDC today use CFM from Qmatic for managing waiting times, planning staffing and for proving to the board that they are meeting their targets. Used together with a customer counting system TDC can also get a complete view of number of visitors each day and potential walk outs. As a result the management can take action if needed.

With 16,000 customers visiting the women’s wear department each day, Marks & Spencer in Brent Cross saw the need to manage and improve the customer flow at the tills. A linear queue system from Qmatic has brought order to the sometimes confusing payment area, and customers have no problem finding their way to the next available till. Staff no longer have to shout to call customers forward and as a result the waiting time is reduced, the transactions quicker and the whole operation has improved its efficiency.

Students used to queue in front of stressed advisors, and complain about the student centre being understaffed. Today it’s a different story. Edith Cowan University has introduced a CFM system that enables students to wait outside or inside while watching TV. Management can get vital statistics that help them with resources and staff planning. And, perhaps most important, CFM is helping retain students to ensure future funding.