New offering from Q-Matic will help local authorities improve their CAA assessment

In order to meet the government's initiative for partnership based services, Q-Matic is presenting a new offering at this year's SOLACE Annual Conference.

It is the government's expectation for local authorities to lead the development of partnership based services that express the needs and aspirations of the local community. Q-Matic's consulting service can now provide the expertise to facilitate an aligned strategic approach in response to the requirements of CAA.

"We are pleased to be able to offer swift response to the government's initiative, in terms of assisting our local government clients achieve the best possible CAA assessment," said Chris Selwood, Sales Director.

Q-MATIC Knowledge enables the achievement of maximum impact on performance measurement and management. The consultants always look at where it could affect an inspected organisation's assessment most.

"Targeted change requires an understanding of the community and its expectations," said Chris Selwood. "Effective service provision must be designed to meet these needs and expectations. Our consultants can facilitate the collection of this essential information or simply assist in its interpretation into the strategic vision," he said.

Local authorities to lead on service improvement and value for money

Effective partnership arrangements require a rationalisation of processes, facilities and technology to achieve a seamless service from the customer's perspective. Q-Matic is the leading provider to the UK public sector of Customer Flow Management (CFM) solutions. The Q-Matic model for CFM has been adopted by thousands of local government, central government and private sector organisations globally.

Q-MATIC Knowledge engages with UK clients at a senior level early in a change process. The consultants enable a shared understanding of the challenges and provide advice on developing an achievable plan for partnership working, service level agreements, use of resources and governance.

Untangle the complexity of partnerships for your most costly customer engagement channels – face to face

Development workshops support your internal change programme to determine service parameters and management processes. It also assists with facility design and layout, as well as the application of appropriate technology.

The application of effective measurement systems is key to successful management and continued improvement of your frontline services partnership strategy.

Q-MATIC Knowledge provides continued support for your internal project teams, delivering specific skills and experience to supplement your partnership's capabilities where it is most needed.

Continuous, measurable improvement with Q-Matic's advisory service

 Q-Matic has worked with more than 110 public sector organisations over the past seven years. Our consultants have significant UK public sector experience backed with experience of customer service development across a wide range of business organisations in the public and private sectors.

Take the opportunity of visiting us at SOLACE to discuss your objectives for meeting the challenges of CAA as applied to customer service provision, and find out if our knowledge and experience can be applied to assist your development plans.

Where to find us

Q-Matic can be found at Stand 41, SOLACE Annual Conference, Brighton, October 2009. For more information, please visit https://secure.solace.org.uk/conference2009 or email pia.knudsen@q-matic.se.