Whatever service you provide, your challenge may be to increase profitability by being more bullish. One way of doing this could be by getting more customers through your organisation quickly but without the stampede. Less man hours means lower costs. More customers mean more money.
The linear queuing solution is great for a convenience store that wants to get its customers through the outlet quickly. A call forward solution enables the staff member to call the next customer as they are wrapping up their current sale, ensuring no down time at all. This means shorter waiting time for customers and quicker sales for you.
Live waiting information and alerts tell you how many customers are currently on the premises. If waiting times are too high, then you can immediately change the staff’s calling options to ensure they call the next customer from the longest virtual queue. This way you can get more people through in a shorter period of time.
Management information shows you when your branch is busy or quiet, what days you need more staff and what times you can cut down. With real and accurate data, you can’t go wrong. Peaks can be pinpointed and you can ensure you have enough staff to deal with them quickly and efficiently. This will help avoid bottlenecks.
The analysis tool enables you to compare data from the management information and use it for all your forecasting and planning.
All of this can be achieved across multiple branches, simultaneously, by using our enterprise solution Orchestra.
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