Do you have any idea how many customers walk through your door, only to walk out again without having bought anything? Imagine being on the same wavelength as your customer and being able to communicate with them on a one to one basis. Wouldn’t it be useful to be able to identify these lost opportunities and do something about them?
With Qmatic’s customer counting system you can keep track of every single visitor in your store, bank or shopping mall. Linked to a queuing system, you can see exactly what your lost opportunities are.
A virtual queuing system, with a customer service point placed near the entrance, gives customers the opportunity to feel they are treated fairly, knowing they are in the process as soon as they walk in.
The temptation to walk out again is reduced as the customer knows they will be seen as soon as an advisor is free and without anyone cutting in front of them.
In a bank, for instance, the managers can spot VIP customers visiting a branch. Entering their details in a customer service point ensures a cashier is prepared for them and they can give more professional and personal service, which increase the chances of a sale.
Meet the challenge. Invest in CFM.