Is your challenge knowing how to keep your head above water? Do you know how many customers you serve each day, each week and month? How long do they have to wait before being served? How long do they spend in your store or branch office? With CFM you can measure accurately what is going on in your office. Not only can you can see how you are performing in relation to other branches but you can also keep an eye on hundreds of branches at the same time to see how they are all performing.
The flip side is that as soon as you start measuring something, you will get better.
Management information gives you data such as how many customers are currently in your store or branch, how long they have had to wait for a certain service and how long it takes to serve them. You can see average waiting times per hour, day, week, month, year or going back as long as you want. The data can be seen at staff, branch or regional level. You can cross reference all the information to suit your own targets.
With the Dashboard you can compare the service situation in any of your branches. On one screen you can get an overview of the average waiting times in all branches at the same time. You can see average transaction times, live waiting times or any other data that is use useful to you. The Dashboard is available as part of Orchestra and stand-alone Ensemble Virtua.
Qmatic’s enterprise solution Orchestra can be used to manage lots of different branches all at the same time, to achieve the same results but on a very large scale.
The reports and analysis are the tools that enable you to report accurately and to prove that you are meeting your targets. You can run reports on any number of the data in the management information and be able to accurately and professionally show how you are performing.
Keep improving. Invest in CFM.