Size doesn’t matter but is your business really pulling its weight and, more importantly, how are you performing in relation to others in your organisation? Many businesses use comparisons as a way of improving their efficiency. It can also be used to motivate staff and identify training needs.
Investing in CFM will help you keep track of all those little things that might stand in your way.
With CFM you can easily see how a member of staff is performing and they can see for themselves how they are doing in relation to others. You can check how your branch is performing compared to others in the same region and you can have all this information at your fingertips. You can even see how a large enterprise, spanning hundreds of branches, is doing.
Management information shows you how many customers each member of staff is serving, and how long each transaction takes.
It can also show you average waiting times for each service, average transaction times per staff, and for the whole branch. Staff members can run individual reports each day to see how they are performing in relation to each other.
With the Dashboard you can see what the service situation is like in your branch and compare it to other branches, live at all times. On one screen you can get an overview of the average waiting times in all branches at the same time. You can see average transaction times, live waiting times or any other data that is use useful to you. The Dashboard is available as part of Orchestra and stand alone Ensemble Virtua.
Qmatic’s enterprise solution Orchestra can be used to manage hundreds of branches simultaneously. This will achieve the same results, but on a very large scale.
Be the best. Invest in CFM.