Shortening waiting times in 39 TDC shops
7/2/2010
When TDC decided to upgrade their queuing system, they were mainly looking to organise their customer flow. The fact that the management could get a live overview of the waiting situation in 39 shops simultaneously was a welcome bonus. TDC today use CFM from Qmatic for managing waiting times, planning staffing and for proving to the board that they are meeting their targets. Used together with a customer counting system TDC can also get a complete view of number of visitors each day and potential walk outs. As a result the management can take action if needed.
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