It wasn’t long ago that banks and public sector organisations greeted their customers through a bullet proof window and a hands-off attitude. These days, the challenge is surely not to be so intimidating and stand offish. You need to break down barriers. A more customer friendly arrival service is your best chance of making a good first impression and one that will stay with the customer and make them advocates of your brand.
A floorwalker option and arrival service is a friendly way of greeting a customer. This will create a great first impression. The service can also help you ensure that customers with quick and basic enquiries can be filtered out of the virtual queue, which shortens the waiting times for remaining customers.
A customer service point such as Vision enables the customer to select the service they want as soon as they enter your branch. They feel part of the system immediately, and they never risk ending up in the wrong queue. They know they are treated fairly and that will set the tone for their whole experience in your branch.
With the Orchestra solution you can manage your customer service points across hundreds of branches from a single, centralised, point. You can also change the message on the tickets, or the virtual queue options, in an instant across the whole network.
Create a great first impression. Invest in CFM.