Matchmaker can really help float your brand. It will change the way it is perceived as well as increasing the effectiveness and earning potential of each customer encounter.
Matchmaker comprises two elements; active greeting and skills-based routing.
Your customer arrives and selects the service they want. This could be by using customer service points like Vision or by being greeted by a staff member acting as a floor walker. The customer is told to take a seat and wait while a suitable staff member is matched to their needs.
Matchmaker knows which member of staff is available to serve, what they are able to serve, their availability and even their conversion rate. So the customer is matched to the most appropriate person available. When the time comes for this customer to be served, you know that they are in the best possible hands.
This friendly and professional approach to service shows a respect for the customer that can become an important part of your brand.
Build your brand. Invest in CFM.