Down time can be a challenge, both for managers and staff. Hunting down and reducing staff idle time can difficult. Imagine being able to even out the peaks and troughs and to be able to do away with the idle time altogether. It can be done.
The live waiting information shows if a member of staff has no customers waiting and if another has a long virtual queue waiting. You can quickly move staff around so that everyone is serving customers, at all times.
Management information has data going back as long as you want. You can see that, say, every Wednesday between 2pm and 4pm is very quiet, and you can ask your staff to stagger their lunches so that most people are out during the quiet times.
With the Orchestra Calendar you can offer your customers the chance to book appointments at non-peak times. The calendar is also available in the stand-alone system Ensemble Virtua.
Manage your time. Invest in CFM.