Life can be challenging even with a virtual queuing solution. There will still be customers coming through the door and, sometimes, there might be huge crowds in the office. Customers may be sitting down waiting their turn but what if the waiting times are long? Well, you can knock spots of your competition with CFM.
A floorwalker option and arrival service can help you ensure that customers with quick and basic enquiries can be filtered out of the virtual queue altogether.
Live waiting information and alerts tell you as soon as the waiting times are nearing their limits. You can take action to move staff around quickly, ensuring the waiting customers never notice a thing.
Management information with data going back as long as you want shows you when your branch is busy or quiet, what days you need more staff and what times you can cut down. With real and accurate data, you can plan accordingly.
With the Orchestra solution you can manage your queues across hundreds of branches from a single, centralised, point.
Ease the flow. Invest in CFM.