Don’t rub your customers up the wrong way. If you can get more through your store or branch quicker, then you will undoubtedly hit your targets more easily. Reduced service times can be part of an efficiency improvement strategy. Shorter transaction times for the more basic queries allows your team to focus and better provide for the more complex or profitable opportunities.
Qmatic’s system tracks a customer’s journey through your service centre, from the time they enter until they leave the store. This includes the transaction times, i.e. time spent with an advisor. If your challenge is to speed up the transaction times, a CFM system is what you need.
The management information and reports in the system enable you to see transaction times for each advisor, over a period of time. That way you can easily spot any training needs and work with all your staff at an individual level to increase performance and effectiveness.
The reporting and analysis tools are a great help in using this data in numerous ways to see how it can help to meet your own targets, and improve your organisation.
The Dashboard in the Orchestra enterprise solution allows a manager to oversee the transaction times in their entire region. They can see real or average service times for hundreds of stores or offices, and compare them to identify issues and ways of improving work.
It will knock the competition on the chin.
Serve your customers quicker. Invest in CFM.