Many retailers are investing heavily in CCTV technology linked to business intelligence and loss prevention. This can help spot irregularities and trace them back to specific transactions and staff members. However, did you know that CFM can play a role in controlling the purse strings too?
It can help do this in a number of ways:
The combination of a single linear queuing system and a call forward system randomises the process by which consumers are directed to checkouts.
This reduces the potential for staff and customer collusion or off-duty staff members working in partnership with staff members on duty.
If the customer is looking to collude with a particular person on a checkout, it is extremely difficult for them to go to a specific terminal where their fellow collaborator is working if the queue management system is directing them elsewhere. More importantly, anybody offering to give up their place to someone else in the queue to allow them to wait until their preferred checkout becomes available would quickly attract suspicion.
By randomising the way in which a customer is directed to a checkout, this type of fraud becomes considerably more difficult to perpetrate.
Reduce your losses. Invest in CFM.