If your challenge is dealing with huge crowds in your service centre, CFM might be your answer. Being able to predict peaks and troughs in demand is not for bird brains. Being able to plan your staff scheduling based on meaningful data are great ways of improving your efficiency and getting your business in line.
It could mean less standing around doing nothing for both staff and customers.
So how can you look into the future and how can you prove to your board that you might need more staff? CFM gives you the tools to be certain and to demonstrate that the changes you implement are helping to improve your organisation.
With the same number of staff you will be able to manage more customers. CFM can help you do this.
When a customer is served, the Qmatic system tracks the whole transaction. It can tell you when they arrived, how long they waited, what they wanted, what they eventually were served with as well as how long it took to serve them.. You can run reports on the number of customers visiting each day, waiting times per service and which service has the highest number of visitors and so on.
The more information you can gather; the more accurate and precise you can be with your conclusions. Management information supports data going back as long as you want meaning that you can achieve unrivalled understanding of your business.
The live waiting information shows if one member of staff has no customers waiting and if another has a long virtual queue to deal with. You can quickly move staff around so that everyone is serving customers, at all times.
With the Dashboard you can see what the service situation is like in your branch and compare it to other branches, live at all times. The Dashboard is available as part of Orchestra and the stand alone Ensemble Virtua.
Qmatic’s enterprise solution Orchestra can be used to manage hundreds of branches simultaneously, to achieve the same results but on a very large scale.
Save costs. Invest in CFM.