Q-Matic created
Customer Flow Management (
CFM) and is the world’s leading queue management company.
Customer Flow Management is the process of managing customer flow and experience from initial contact to final service delivery. The
CFM Process helps organisations increase productivity and profitability while improving customer and staff experiences.
Q-Matic is active in 110 countries with 40,000 installations worldwide in banks, retail outlets, healthcare institutions, and the travel, leisure and public sectors. Every year 1.7 billion users pass through Q-Matic’s systems.
Read the CFM white paper abstract
Download the CFM white paper
