uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33212010-08-23T12:00:00+02:00uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33222010-08-23T12:00:00+02:002010-08-23T12:00:00+02:00In order to support local businesses with solutions for Customer Flow Management (CFM) Qmatic has signed a partnership agreement with FDS Solutions in Hong Kong. As a result, businesses in the area will be able to offer a better customer experience whilst improving their operational efficiencies. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33232010-07-15T17:30:00+02:002010-07-15T17:30:00+02:00As part of a major renovation project, Liberty Bank in Georgia has recently invested in a CFM system from Qmatic. The flagship branch of Liberty Bank is situated in the capital Tblisi and has 7 cashiers, 13 tellers, 6 retail lending officers, 7 corporate bankers and 4 private bankers are employed at the flagship branch. With the new CFM system the management is hoping to improve the customer service and increase the bank’s efficiency. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33242010-07-02T12:00:00+02:002010-07-02T12:00:00+02:00When TDC decided to upgrade their queuing system, they were mainly looking to organise their customer flow. The fact that the management could get a live overview of the waiting situation in 39 shops simultaneously was a welcome bonus. TDC today use CFM from Qmatic for managing waiting times, planning staffing and for proving to the board that they are meeting their targets. Used together with a customer counting system TDC can also get a complete view of number of visitors each day and potential walk outs. As a result the management can take action if needed.uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33252010-03-19T19:00:00+01:002010-03-19T19:00:00+01:00With 16,000 customers visiting the women’s wear department each day, Marks & Spencer in Brent Cross saw the need to manage and improve the customer flow at the tills. A linear queue system from Qmatic has brought order to the sometimes confusing payment area, and customers have no problem finding their way to the next available till. Staff no longer have to shout to call customers forward and as a result the waiting time is reduced, the transactions quicker and the whole operation has improved its efficiency. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33262010-03-17T19:30:00+01:002010-03-17T19:30:00+01:00Students used to queue in front of stressed advisors, and complain about the student centre being understaffed. Today it’s a different story. Edith Cowan University has introduced a CFM system that enables students to wait outside or inside while watching TV. Management can get vital statistics that help them with resources and staff planning. And, perhaps most important, CFM is helping retain students to ensure future funding. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33272010-03-11T15:00:00+01:002010-03-11T15:00:00+01:00With up to 400 visitors each day, Perth Magistrate’s Court needed to do something about their flow of customers. With the introduction of Customer Flow Management (CFM) visitors can now wait comfortably without losing their place in the queue. Management can keep waiting times at a minimum and use the statistic provided by the system to prove they are efficient. A bonus has been that the Qmatic system has proven useful for training. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33282010-02-02T16:00:00+01:002010-02-02T16:00:00+01:00In order to make Customer Flow Management (CFM) available to even more forward thinking clients around the world, Q-Matic has signed a number of new partnership agreements.uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33292010-01-11T16:30:00+01:002010-01-11T16:30:00+01:00Asheville, NC - January 11, 2010. Q-Matic Corporation, the world leader in Customer Flow Management Technology, hosted the call-forward linear queuing system at the attendee registration area during the NRF 99th Annual Convention and Expo in New York City on Jan. 10–13, 2010. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33302010-01-06T00:00:00+01:002010-01-06T00:00:00+01:00Sunrise, Florida – January 6, 2010 – CountWise, a world leader in people counting and queue management technologies and systems, and Q-Matic, a leading global provider of Customer Flow Management Solutions™, today announced the formation of a partnership that will deliver a technologically advanced and highly accurate queue management solution to the retail, banking, public transportation, and other key markets. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33312009-09-21T00:00:00+02:002009-09-21T00:00:00+02:00In order to meet the government's initiative for partnership based services, Q-Matic is presenting a new offering at this year's SOLACE Annual Conference.uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33322009-09-20T20:30:00+02:002009-09-20T20:30:00+02:00Q-Matic at GITEX Q-Matic will have the opportunity to show its solutions for Customer Flow Management (CFM) at this year’s GITEX Technology Week in Dubai in October.uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33332009-09-14T17:00:00+02:002009-09-14T17:00:00+02:00Q-Matic will be a key speaker at the 6th Annual CEE Retail Banking event in Vienna this year. At the conference, Q-Matic will also have the opportunity to show its solutions for Customer Flow Management (CFM) to Heads of Retail Banking from all over Europe. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33342009-09-10T00:00:00+02:002009-09-10T00:00:00+02:00Q-Matic will be a key speaker at the 6th Annual CEE Retail Banking event in Vienna this year. uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33352009-07-10T00:00:00+02:002009-07-10T00:00:00+02:00In order to improve patient experience and staff efficiency, Melton Health invested in a patient flow management system from Q-Matic. The investment has paid off not only by saving the organisation $800,000 in building costs and reducing frontline staff costs by 25%. The icing on the cake came when Melton Health recently won the prestigious Victorian Public Healthcare Gold Award for its automated patient flow system.uuid:ffff3e0e-3394-4d2c-92f3-893558aa3d0d;id=33362009-07-07T17:00:00+02:002009-07-07T17:00:00+02:00Today the Clark County Commission recognized County Recorder Debbie Conway and County Assessor M. W. Schofield as recipients of the National Association of Counties (NACo) Achievement Award for the implementation of the Q-Matic Automated Queuing System.